The Help Center is designed to provide you with a complete self-service support option. You can use the information in the linked topics and articles, or turn to the Help Center to answer questions in the community.
For in-site help, select the green Help button located in the lower left corner of the NILS platform screen, or select the Help menu button beside the ? icon.
Enter any key search terms related to your inquiry. A selection of Top results will generate with links to relevant articles in the Help Center.
To leave a message for Carnegie’s support staff, select Leave us a message, enter your Your name, Email address, Product, Priority, a Description of your question or problem, relevant Attachments, and select Send. A member of Carnegie’s support staff will respond to your request as soon as possible.
To submit a request for technical help through the Carnegie Help Center site at carnegienetworks.zendesk.com, select Submit a request, located at the top right corner of the site. Provide Your email address, Subject, Product, Priority, a Description with the details of your request, and relevant Attachments. Submit your request, and a member of Carnegie’s support staff will respond to your request as soon as possible.
Note: Depending on your NIC’s NILS instance, phase, and your network role, some items may appear differently in the menu bar.