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Using Help and Submitting a Help Request

The Help Center is designed to provide you with a complete self-service support option. You can use the information in the linked topics and articles, or turn to the Help Center to answer questions in the community.

For in-site help, select the green Help button located on the lower right side of the NILS platform screen.

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Enter any key search terms related to your inquiry. A selection of Top Results will generate with links to relevant articles in the Help Center.

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To leave a message for Carnegie’s support staff, select Leave us a message, enter your Name, Email Address, a Description of your question or problem, and relevant artifacts, and select Send. A member of Carnegie’s support staff will respond to your request as soon as possible.

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To submit a request for help through the Carnegie Help Center site at carnegienetworks.zendesk.com, select Submit a Request, located at the top right of the site. Enter your Email Address, Subject, a Description with the details of your request, and relevant artifacts. Submit your request, and a member of Carnegie’s support staff will respond to your request as soon as possible.

Note: Depending on your NIC’s NILS instance, phase, and your network role, some items may appear differently in the menu bar.

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