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Member Guide

NILS enables network members to perform a variety of functions within the platform, from participating in activities to running PDSA cycles. Network member capacities include the following:

  • Request Network Membership
  • Log In To a NIC NILS Site
  • Participate In and View Activities
  • Start and Run a PDSA Cycle
  • Contribute a Change Idea
  • Contact Content Experts, Improvement Coaches, and Network Hub Members
  • Use the Help Center

Note: Not all NILS capabilities are compatible with Internet Explorer. Use Chrome, Safari, or Firefox browsers when working with NILS for best results.

REQUEST NETWORK MEMBERSHIP

To log in to a NILS site for the first time, click the Request an Invitation link at the /login/ website URL page.

Enter your Email Address into the Request an Invitation form and click Check Email to proceed.

On the next screen, enter your Email Address, Name, and Organization. Your request for NILS site access will be reviewed by site administrators.

LOG IN TO A NIC NILS SITE

In order to log in to a NILS site, search for the NILS website URL. When prompted to log in at websiteURL/login/, enter your Email and Password and click on the Log In button to proceed.

To reset your password, follow the Forgot Password link, enter your Email address, and click Reset Your Password.

If you receive a notification with the text “No account is associated with this email address. Please click here to submit an account request,” follow the Click Here link to submit an account request.

PARTICIPATE IN AND VIEW ACTIVITIES

Activities on NILS are assignments and blogging/discussion forums for the network members. Activities are categorized as Open when they are available for participation, Completed when the activity has been completed, and Upcoming when the activity is not yet available for participation. The hub creates the activities and sets their statuses.

Within an Activity, members can author Blogs, Micro-blogs, and upload Artifacts. Members can comment on and like each other’s Submissions, ask for Support, and comment on and like hub-authored Reflections on learning after an activity has been completed.

To participate in an Activity on NILS, select Activity Center from the grey menu bar.

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In the Activity Center, you can view Open, Completed, and Upcoming activities in the NIC. Select the Network Phase of your NIC from the Phase menu on the left side of the screen to view activities in the correct phase.

Select the Open activity in which you wish to participate, designated by a closed purple circle, or select a Completed activity to view a hub-authored Reflection summarizing learning, designated by an open circle with a purple ring.

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Add Blogs, Micro-blogs, and Uploads to open activities, comment on, like, and discuss other members’ submissions, ask for Support, and comment on or like Reflections in completed activities.

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START AND RUN A PDSA CYCLE

A PDSA cycle is the basic method of inquiry in improvement research. It’s a pragmatic scientific method for iterative testing of changes in complex systems. Each cycle (Plan-Do-Study-Act) is a mini-experiment in which observed outcomes are compared to predictions. Discrepancies between predictions and observed outcomes become a source of learning.

To run a PDSA, click the change idea on which you would like to run a PDSA, then click the orange box that says Start PDSA. The system will guide you through the various elements for testing and running your PDSA:

  • Plan: learning questions, predictions, data requirements, completion date, logistics, uploading artifacts, sharing PDSAs
  • Do: time-stamped data, observations, uploading artifacts
  • Study: comparing predictions to observed results
  • Act: adopt, adapt, abandon
    • Note: Adapting a change idea will cause the system to open a new PDSA cycle for the change idea you have elected to adapt.

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CONTRIBUTE A CHANGE IDEA

A change idea is an alteration to a system or process that requires testing through a PDSA cycle. The PDSA results examine the change idea’s efficacy in improving one or multiple drivers in a working theory of improvement.

On the NILS platform, change ideas are located beneath the secondary drivers to which they relate. You can contribute a change idea by clicking the light bulb icon on the right-hand side of the corresponding secondary driver section that says Contribute a Change Idea.

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A pop-up box will ask you to describe your Change Idea Suggestion and contribute information on why this Change Idea belongs in the Driver Diagram. Selecting Submit sends your Change Idea to the review community for assessment.

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CONTACT CONTENT EXPERTS, IMPROVEMENT COACHES, AND NETWORK HUB MEMBERS

To communicate privately with Content Experts, Improvement Coaches, or Network Hub members, click their photo in the sections under Primary or Secondary drivers entitled Resource People.

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You will be directed to the Content Expert, Improvement Coach, or Network Hub member’s contact page, where you can connect with a message.

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USE THE HELP CENTER

The Help Center is designed to provide you with a complete self-service support option. You can use the information in the linked topics and articles, or turn to the Help Center to answer questions in the community.

For in-site help, click the green Help button located on the lower right side of the NILS platform screen, or click the Help menu button beside the ? icon.

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Enter any key search terms related to your inquiry. A selection of Top Results will generate with links to relevant articles in the Help Center.

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To leave a message for Carnegie’s support staff, click Leave us a message, enter your Name, Email Address, a Description of your question or problem, relevant artifacts, and click Send. A member of Carnegie’s support staff will respond to your request as soon as possible.

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To submit a request for technical help through the Carnegie Help Center site at carnegienetworks.zendesk.com, click Submit a Request, located at the top right of the site. Enter your Email Address, Subject, a Description with the details of your request, and relevant artifacts. Submit your request, and a member of Carnegie’s support staff will respond to your request as soon as possible.

* Depending on your NIC’s NILS instance and phase, some items may appear differently in the menu bar.

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